POLICY
Here you will find the answers to all of your questions! (Hopefully.) If you need further assistance, feel free to head to our Contact page or email info@studioeighteighteen.com. Click the button below to get started on our policies!
Returns: Digital Purchases
There are no returns or exchanges on digital orders, all sales are final. If there are any questions or concerns regarding your order, don't hesitate to email us at info@studioeighteighteen.com so we can help.
Returns: Physical Purchases
Most of our physical products are made to order and cannot be returned nor exchanged, as time and individuality went into your purchase since it is made just for you. If there are any questions or concerns regarding your order, don't hesitate to email us at info@studioeighteighteen.com so we can help.
Shipping:
Basic shipping is a flat rate of $7 and express shipping is $15. Please do not purchase express shipping to expedite a made to order purchase, as that will not speed up the process of its creation. We currently do not offer express international shipping. Please keep in mind, digital purchases do not ship so there will be no shipping fees with your purchase.
Made to Order:
All physical orders are made specially for you, so we won't start the creation until you complete your order. Each item is made with care, glitter and sprinkles so be sure to allow at least 5 business days before your order is shipped.